Liability: THE CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT THERE ARE INHERENT RISKS ASSOCIATED WITH OUTDOOR ACTIVITIES INCLUDING BUT NOT LIMITED TO HIKING, BACKPACKING, ROCK CLIMBING, KAYAKING, BIKING, OR CAMPING, INCLUDING SERIOUS BODILY INJURY OR EVEN DEATH.  The customer agrees that Gear To Go Outfitters LLC cannot be held responsible for any injuries, damages, or losses suffered by the customer while using items purchased or rented from Gear To Go Outfitters LLC and agrees to “hold harmless” Gear To Go Outfitters LLC as well as any and all of its employees.

Try Before You Buy: Like what you rent?  Half of you rental fee will be applied towards the purchase of a new item in the same category if you buy from us within thirty days of your rental return date.

Reservations: In order to ensure that we can accommodate your rental needs, we recommend that you make your reservation at least a week in advance.  When you make a reservation your credit card will be charged for the full cost of your rental period.  Reservations must be made with either a credit card or a debit card that can be run as a credit card.  No exceptions will be made to this policy. 

Cancellation: When you make a reservation we are setting aside rental gear for you and may have to turn away other customers so if your plans change please cancel your reservation as soon as possible.  Because we may have to turn away other customers we must charge cancellation fees as described below.  To receive a full refund you must notify us at least 4 full days before your scheduled delivery time.  For example, if you need to cancel a Friday reservation you would need to call / email us no later than Monday.  Cancellations made with 2-4 day notice, will receive store credit towards a future rental.  CANCELLATIONS MADE WITH LESS THAN 2 DAYS NOTICE WILL BE CHARGED FOR THE FULL RENTAL. 

Rental Guarantee:  We take pride in the gear we rent and fully inspect all of our rental gear for cleanliness, damage, and proper operation.  We ask that you inspect your rental gear upon delivery and notify us immediately of any problems so that we can replace any unsatisfactory gear.  If you experience a problem with any of your rental gear during your rental period that is the result of gear not performing properly or being in an unsatisfactory condition at the time of delivery, and we are unable to replace the gear in a timely manner, we will refund the rental fee for the unsatisfactory item.  REFUND OF YOUR RENTAL FEE IS THE FULL EXTENT OF OUR LIABILITY FOR OUR RENTAL GEAR. 

Delivery Policy (NYC ONLY):  Delivery is only available within the 5 boroughs of NYC for purchases and rentals of $50 or more.  Orders must be placed not later than noon on the day before delivery.  Delivery time can range from 10 am to 10 pm but you will be given a 2 hour window on the day of your delivery.  We cannot enter your home or building and you must meet us on the street to accept delivery.  You will receive a call from our driver when we are at your requested delivery address.  For rentals, only delivery OR pickup is provided, but an additional trip can be arranged for a fee of $20.  Please call us at 718-399-7848 to make arrangements.  

Start Date: If you are receiving rental gear via FedEx, your rental period begins on the date that the gear is delivered to you.

End Date: If you are returning rental gear by shipping it back to us the rental period ends on the day you ship the gear back to us.  If you are using FedEx, UPS, or another shipping com[any, we will look at the tracking info to verify the ship date.  If you are using the US Postal Service we will look to the postmark date. If returning the rented items by mail we recommend that you use the original packaging. 

Duration: The minimum rental period is 3 nights.  Therefore if you pick up your rental gear on Friday it will need to be returned on Monday. PLEASE NOTE THAT IF YOU RETURN THE GEAR BEFORE YOUR RENTAL PERIOD HAS EXPIRED YOU WILL NOT BE CREDITED FOR THE EXTRA DAYS.  

Security Deposit: We do not charge a security deposit, however, IN THE EVENT OF DESTRUCTION, LOSS OR THEFT OF YOUR RENTED GEAR, YOU AGREE THAT WE MAY CHARGE YOUR CREDIT/DEBIT CARD UP TO THE MANUFACTURER’S SUGGESTED RETAIL PRICE OF THE RENTED ITEM.

Damaged Gear: You are responsible for gear returned with damages in excess of normal wear and tear.  Examples of such damages include but are not limited to punctures, tears, stains, or missing components.  Normal wear and tear shall include minor scrapes, abrasions, or evidence of use consistent with responsible use of the rental gear.  If you return damaged gear you will only be charged for the cost of repairs and nothing more.  IN THE EVENT OF DESTRUCTION, LOSS OR THEFT OF YOUR RENTED GEAR, YOU AGREE THAT WE MAY CHARGE YOUR CREDIT/DEBIT CARD UP TO THE MANUFACTURER’S SUGGESTED RETAIL PRICE OF THE RENTED ITEM.  It is neither our desire, nor our policy to seek to charge you for damages and only excessive abuse of our gear will result in damage fees. 

Late Fees: Failing to return your rented items on time may prevent us from fulfilling another customer’s order so if you cannot return your rental gear on time please contact us to make arrangements.  If the rented item is not needed for another rental you will only be charged for the additional days as if you had originally scheduled the rental for the extended time.  If rental gear is needed for another customer’s rental, and is not returned on time you will be charged the three (3) day rental fee for each day until the rental gear is returned.  If we have shipped you your rental gear or you have arranged to ship it back to us after picking up your gear in our shop, your only concern is to make sure the rental gear is delivered to your shipper on the end date. The maximum late fee shall be equal to the manufacturer’s suggested retail price for the rented item. IN THE EVENT RENTAL GEAR IS RETURNED AFTER END DATE FOR YOUR RENTAL YOU AGREE THAT WE MAY CHARGE YOUR CREDIT/DEBIT CARD UP TO THE MANUFACTURER’S SUGGESTED RETAIL PRICE OF THE RENTED ITEM.

Cleaning: All sleeping bags are laundered between rentals and are delivered clean & fresh.  All of our gear is delivered in ready to use condition.  If rented gear becomes wet or damp we ask that you hang up to dry or take appropriate action to prevent mold and mildew from forming.  If gear is handled properly this should not be a problem.  For example, if you rent a tent for a week, use it for one rainy night and then decide to abandon your trip, don’t leave the tent crumpled up in a dark corner for the rest of the week, hang it up to dry.

Liability: THE CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT THERE ARE INHERENT RISKS ASSOCIATED WITH OUTDOOR ACTIVITIES INCLUDING BUT NOT LIMITED TO HIKING, BACKPACKING, OR CAMPING, INCLUDING SERIOUS BODILY INJURY OR EVEN DEATH.  The customer agrees that Gear To Go Outfitters LLC cannot be held responsible for any injuries, damages, or losses suffered by the customer while participating in a trip organized or led by Gear To Go Outfitters LLC, and agrees to “hold harmless” Gear To Go Outfitters LLC as well as any and all of its employees, or principals.    

Reservations: In order to ensure that you have a spot on your desired trip, we recommend that you make your reservation at least two weeks in advance.  When you make a reservation your credit card will be charged for the full cost of your selected trip. 

Weather Cancellation: TRIPS TAKE PLACE RAIN OR SHINE.  Don’t worry, if the weather is expected to be severe or dangerous we will cancel the trip no later than 12 hours before the Scheduled Departure Time.  Hiking in a little bit of rain can be a great experience and seeing the wilderness in the rain offers you the opportunity to get a different perspective on the beauty that exists in nature.  We will provide you with a recommended packing list for each hike but rain gear is always on the list just in case. 

Cancellation: When you make a reservation we are holding a spot for you and may have to turn away other customers so if your plans change please call us to cancel your reservation as soon as possible.  Because we may have to turn away other customers we must charge cancellation fees as described below. 

Day Hikes and Backpacking Trips: To receive a full refund you must notify us at least 4 full days in advance.  This means that you must cancel by Tuesday morning for a Saturday morning trip and Wednesday morning for a Sunday morning trip.  Cancellations made with 2-4 days notice will receive store credit towards a future trip.  CANCELLATIONS MADE WITH LESS THAN 2 DAYS NOTICE WILL BE CHARGED THE FULL PRICE FOR THE TRIP. 

Adventure Travel Trips: 

90 days or more: Full Refund
60 - 89 days: 75% Refund
30 – 59 days: 50% Refund
15-29 days: 25% Refund
14 days or less: No Refund

Guarantee:    We truly want you to enjoy your adventure with us so if you feel something is unsatisfactory please let us know immediately so that we can correct the problem and provide you with a great experience.  If we can’t make it right and the problem was not something beyond our control, we will decide whether to make a full or partial refund at our sole discretion.  Our goal is to have you return from one of our trips as a satisfied customer.  REFUND OF YOUR TRIP FEE IS THE FULL EXTENT OF OUR LIABILITY FOR OUR GUIDED TRIPS. 

 

Return Policy

Any item that is in a resellable condition (has not been used or opened), and is in its original packaging, may be returned within 30 days for a full refund.  Any purchased item that is defective can be returned to us for repair or replacement within one year of purchase.  After one year has passed we ask that you contact the manufacturer. 

WE ASK THAT YOU CONTACT US FIRST AS IT MAY BE AN EASIER SOLUTION TO HAVE A REPLACEMENT PART SENT OUT TO YOU OR YOUR ISSUE MAY REQUIRE THAT WE WORK DIRECTLY WITH THE MANUFACTURER.  BEFORE YOU SEND BACK AN ITEM YOU WILL NEED TO CONTACT US TO RECEIVE A RETURN AUTHORIZATION NUMBER (RA#).  ITEMS SENT BACK WITHOUT AN RA# WILL NOT BE ACCEPTED!

To return an item in the mail please include a letter letting us know why you are returning the item and whether you are requesting repair, refund, or replacement.  Please also provide us with the name and address of the person who placed the original order and include your receipt.  Shipping must be prepaid (C.O.D. packages will not be accepted).  We will reimburse standard ground shipping rates for items that are defective.

Please mail your returns to:

Gear To Go Outfitters

Returns Department

217 Garfield Place

Brooklyn, NY 11215

 

Trail Taxi Policies

Our goal is to make getting out of the city as easy and as comfortable as possible.  Space is limited as we start up so reservations are highly recommended but as demand increases we plan to add more vans.  

1. Book your trip in advance on our website.
2. Arrive at your pickup location 15 minutes early and ready for adventure
3. You are free to eat anything in the van as long as it doesn't have a strong odor that will disturb other passengers.
4. Drinks require a lid so as not to soak or injure other passengers.
5. Pets are allowed but must be in a crate (Crate can be left in the van)
6. If the crate cannot fit on your lap you may be required to purchase a separate ticket for your pet.
7. We love pets but vans don't always agree with us so there is a $15 cleaning fee per pet.
8. Children require their own seat.
9. If your child requires a car safety seat under NY State law you are required to provide it and we are not responsible for it's condition or operation.
10. You can be dropped off at any spot along our route that our driver feels is safe so please research your trip in advance.
11. If you feel you've received exceptional service please don't forget to tip your driver.

We understand that plans change and that weather may affect your plans so we try to be as flexible as possible with your reservation.  If you are looking to cancel due to weather please be sure to check the weather in the area you will be hiking and do not rely on the NYC forecast.  The forecast may call for rain in NYC but be bright and sunny in the Catskills!  While we do our best to accommodate your schedule please keep in mind that if it is just days before your trip we've likely turned people away so we may not be able to issue you a full refund.  As such we've implemented the following cancellation policy.

1.  If you cancel more than 4 full days in advance you are entitled to a full refund.  For example, if your trip is scheduled for Saturday morning you must cancel by midnight on Monday.  
2.  If you cancel more than 2 but less than 4 full days in advance you are entitled to a credit that can be used towards a future trail taxi trip.  For example, if your trip is scheduled for Saturday morning you must cancel by midnight on Wednesday.  
3.  If you cancel less than 2 days in advance or fail to show up we are unable to issue you a refund or a credit.  We understand that problems come up last minute or that you may get sick the night before but unfortunately we must stick to this policy in order to offer this service at an affordable price.  We hope you understand!
4.  If the weather is looking to be severe in the area where the shuttle is headed we will give you the option of cancelling or choosing an alternate destination.
5.  If we must cancel the trip due to weather, equipment malfunction, or any reason, you will be entitled to a full refund.

NYC to Trail

Running late?  When you sign up you'll be given a cell number to reach your driver so please call and let us know.  We'll do what we can to wait for you but please understand that we have a van full of passengers who are eager to get out of the city and go hiking.  We're happy to wait 15 minutes or so but if it's going to be longer we ask that you meet us at our Upper West Side pickup location.  Unfortunately we cannot issue a refund if you fail to show up on time no matter what the reason so please check the night before for subway repairs, bridge closures, or anything else that could delay you in the morning.

 

Trail to NYC

    This is obviously a more serious concern so we give you an extra opportunity to show up.  If you fail to show up at your designated pickup location at the scheduled pickup time we will wait 15 minutes for you to turn up.  If after 15 minutes you have not arrived we will have to continue with our pickup route so that the rest of the passengers are not alarmed, but fear not, we will come back for you!  It may take up to an hour more but after completing the pickup route we will head back to your designated pickup location.  Please call your driver to let them know you are waiting and please do not leave the pickup location.  Of course by the time we come back for you we've likely spent an extra hour or more on wages, gas, and mileage, not to mention we now have a van full of annoyed passengers, so we do ask that you plan your hike to arrive at your pickup with extra time to spare and we recommend that you pack some extra snacks to tide you over until the van arrives.  If we do have to come back for you we must charge you a $15 late fee per person in your group.  
    If after returning to your designated pickup location you have not turned up, and we have not heard from you, we will call local police / search and rescue teams to begin looking for you.  Since this is not a guided trip we are not going to come searching for you and after calling the proper authorities we will head back to NYC with the rest of our passengers.  As such we ask that you let us know if your return travel plans change.  Should you decide that you like it so much up there that you want to stay overnight at a local B&B, or you meet some friends on the trail that offer you a ride back to city, that's fine but just let us know so we literally don't call out the National Guard.  You are solely responsible for any fees associated with any emergency services called out on your behalf.