Running late? When you sign up you'll be given a cell number to reach your driver so please call and let us know. We'll do what we can to wait for you but please understand that we have a van full of passengers who are eager to get out of the city and go hiking. We're happy to wait 15 minutes or so but if it's going to be longer we ask that you meet us at our Upper West Side pickup location. Unfortunately we cannot issue a refund if you fail to show up on time no matter what the reason so please check the night before for subway repairs, bridge closures, or anything else that could delay you in the morning.
Trail to NYC
This is obviously a more serious concern so we give you an extra opportunity to show up. If you fail to show up at your designated pickup location at the scheduled pickup time we will wait 15 minutes for you to turn up. If after 15 minutes you have not arrived we will have to continue with our pickup route so that the rest of the passengers are not alarmed, but fear not, we will come back for you! It may take up to an hour more but after completing the pickup route we will head back to your designated pickup location. Please call your driver to let them know you are waiting and please do not leave the pickup location. Of course by the time we come back for you we've likely spent an extra hour or more on wages, gas, and mileage, not to mention we now have a van full of annoyed passengers, so we do ask that you plan your hike to arrive at your pickup with extra time to spare and we recommend that you pack some extra snacks to tide you over until the van arrives. If we do have to come back for you we must charge you a $15 late fee per person in your group.
If after returning to your designated pickup location you have not turned up, and we have not heard from you, we will call local police / search and rescue teams to begin looking for you. Since this is not a guided trip we are not going to come searching for you and after calling the proper authorities we will head back to NYC with the rest of our passengers. As such we ask that you let us know if your return travel plans change. Should you decide that you like it so much up there that you want to stay overnight at a local B&B, or you meet some friends on the trail that offer you a ride back to city, that's fine but just let us know so we literally don't call out the National Guard. You are solely responsible for any fees associated with any emergency services called out on your behalf.