Any item that is in a resellable condition (has not been used or opened), and is in its original packaging, may be returned within 30 days for a full refund. Any purchased item that is defective can be returned to us for repair or replacement within one year of purchase. After one year has passed we ask that you contact the manufacturer.
WE ASK THAT YOU CONTACT US FIRST AS IT MAY BE AN EASIER SOLUTION TO HAVE A REPLACEMENT PART SENT OUT TO YOU OR YOUR ISSUE MAY REQUIRE THAT WE WORK DIRECTLY WITH THE MANUFACTURER. BEFORE YOU SEND BACK AN ITEM YOU WILL NEED TO CONTACT US TO RECEIVE A RETURN AUTHORIZATION NUMBER (RA#). ITEMS SENT BACK WITHOUT AN RA# WILL NOT BE ACCEPTED!
To return an item in the mail please include a letter letting us know why you are returning the item and whether you are requesting repair, refund, or replacement. Please also provide us with the name and address of the person who placed the original order and include your receipt. Shipping must be prepaid (C.O.D. packages will not be accepted). We will reimburse standard ground shipping rates for items that are defective.
Please mail your returns to:
Gear To Go Outfitters
217 Garfield Place
Brooklyn, NY 11215