Liability: THE CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT THERE ARE INHERENT RISKS ASSOCIATED WITH OUTDOOR ACTIVITIES INCLUDING BUT NOT LIMITED TO HIKING, BACKPACKING, OR CAMPING, INCLUDING SERIOUS BODILY INJURY OR EVEN DEATH. The customer agrees that Gear To Go Outfitters LLC cannot be held responsible for any injuries, damages, or losses suffered by the customer while participating in a trip organized or led by Gear To Go Outfitters LLC, and agrees to “hold harmless” Gear To Go Outfitters LLC as well as any and all of its employees, or principals.
Reservations: In order to ensure that you have a spot on your desired trip, we recommend that you make your reservation at least two weeks in advance. When you make a reservation your credit card will be charged for the full cost of your selected trip.
Weather Cancellation: TRIPS TAKE PLACE RAIN OR SHINE. Don’t worry, if the weather is expected to be severe or dangerous we will cancel the trip no later than 12 hours before the Scheduled Departure Time. Hiking in a little bit of rain can be a great experience and seeing the wilderness in the rain offers you the opportunity to get a different perspective on the beauty that exists in nature. We will provide you with a recommended packing list for each hike but rain gear is always on the list just in case.
Cancellation: When you make a reservation we are holding a spot for you and may have to turn away other customers so if your plans change please call us to cancel your reservation as soon as possible. Because we may have to turn away other customers we must charge cancellation fees as described below.
Day Hikes and Backpacking Trip: To receive a full refund you must notify us at least 4 full days in advance. This means that you must cancel by Tuesday morning for a Saturday morning trip and Wednesday morning for a Sunday morning trip. Cancellations made with 2-4 days notice will receive store credit towards a future trip. CANCELLATIONS MADE WITH LESS THAN 2 DAYS NOTICE WILL BE CHARGED THE FULL PRICE FOR THE TRIP.
Adventure Travel Trips:
Guarantee: We truly want you to enjoy your adventure with us so if you feel something is unsatisfactory please let us know immediately so that we can correct the problem and provide you with a great experience. If we can’t make it right and the problem was not something beyond our control, we will decide whether to make a full or partial refund at our sole discretion. Our goal is to have you return from one of our trips as a satisfied customer. REFUND OF YOUR TRIP FEE IS THE FULL EXTENT OF OUR LIABILITY FOR OUR GUIDED TRIPS.